Terms of Service

Last Updated: January 1, 2026 | Version 1.0

1. Acceptance of Terms

By accessing or using Scoutcast ("the Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Scoutcast (PTY) LTD, a South African company.

By creating an account, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into this agreement
• All information you provide is accurate and truthful
• You will comply with all applicable laws and regulations
• You have read and understood our Privacy Policy

2. Platform Description

Scoutcast is a professional networking and marketplace platform connecting entertainment industry professionals, including but not limited to:

• Talent: Actors, models, presenters, voice artists, musicians
• Crew: Camera operators, lighting technicians, sound engineers, makeup artists, hair stylists
• Creative professionals: Directors, DPs, editors, photographers, designers
• Service providers: Locations, vehicles, equipment rental, props, studios
• Agencies: Talent agencies, model management, casting agencies
• Influencers and content creators

What Scoutcast IS:

• A platform to discover and connect with industry professionals
• A portfolio hosting and showcase service
• A communication and collaboration tool
• A scheduling and project management system
• A community for industry networking

What Scoutcast IS NOT:

• An employer or employment agency
• A talent agency or booking agent
• A payment processor or escrow service
• A guarantor of work quality, payment, or job outcomes
• A party to contracts between users
• Responsible for disputes, agreements, or transactions between users

3. User Accounts & Registration

3.1 Account Creation

To use Scoutcast, you must create an account by providing accurate, complete, and current information. You agree to:

• Provide your real name and accurate contact information
• Provide your true date of birth (you must be 18+)
• Create a secure password and maintain its confidentiality
• Notify us immediately of any unauthorized access to your account
• Take responsibility for all activities under your account

3.2 Account Security

You are solely responsible for maintaining the security of your account. Scoutcast is not liable for losses resulting from unauthorized use of your account, whether with or without your knowledge.

3.3 One Account Per Person

You may only create and maintain ONE personal account. Creating multiple accounts (duplicate profiles, fake accounts, impersonation accounts) is prohibited and grounds for immediate termination.

4. Age Requirements & Verification

4.1 Minimum Age

You must be at least 18 years of age to create an account or use Scoutcast. By checking the age confirmation box during registration, you explicitly confirm that you are 18 years or older.

4.2 Age Verification

• Scoutcast may request additional age verification at any time
• Providing false age information is grounds for immediate permanent ban
• We reserve the right to terminate accounts where we suspect underage use
• Suspected underage accounts may be reported to authorities

4.3 Content Featuring Individuals

ALL individuals appearing in ANY uploaded content (photos, videos, portfolios, posts, profile pictures, showreels) MUST be 18 years or older. This applies to:

• Portfolio images and videos
• Profile pictures and headshots
• Community posts and showreels
• Collaboration projects
• ANY content uploaded to the Platform

4.4 Agency-Specific Requirements

If you register as an Agency (talent agency, model management, casting agency):

• You may ONLY showcase talent who are 18 years or older
• You explicitly confirm that ALL represented talent featured on Scoutcast is 18+
• You are responsible for verifying and maintaining age documentation for all talent
• Agencies representing minors CANNOT use Scoutcast to showcase underage talent
• Violations result in immediate permanent account suspension and potential legal action

5. User Conduct & Prohibited Activities

5.1 You Agree To:

• Provide accurate and truthful information in your profile
• Treat other users with respect and professionalism
• Negotiate terms, rates, and contracts directly with other users
• Meet in safe, public locations for initial meetings
• Verify credentials and references of other users independently
• Report inappropriate behavior, scams, or policy violations promptly
• Use the Platform only for lawful purposes
• Respect intellectual property rights of others

5.2 Prohibited Activities - You Agree NOT To:

• Provide false age, identity, or credential information
• Upload content featuring minors (under 18 years old)
• Post illegal, defamatory, obscene, or sexually explicit content
• Harass, threaten, stalk, or abuse other users
• Discriminate based on race, gender, religion, nationality, disability, or sexual orientation
• Engage in spam, advertising, or unsolicited commercial messages
• Impersonate others or create fake/duplicate profiles
• Use automated systems (bots, scrapers) without written permission
• Attempt to gain unauthorized access to the Platform or user accounts
• Collect or harvest user data without permission
• Post malware, viruses, or harmful code
• Engage in fraud, scams, or illegal transactions
• Violate any applicable local, national, or international laws

6. Content Ownership & License

6.1 Your Content

You retain full ownership of all content you post on Scoutcast (photos, videos, text, portfolio items, posts). However, by uploading content, you grant Scoutcast:

• A worldwide, non-exclusive, royalty-free license to display your content on the Platform
• The right to store, reproduce, and distribute your content as necessary to provide the service
• The right to use your content for promotional purposes (with attribution) unless you opt out
• The right to create derivative works (thumbnails, compressed versions) for technical purposes

6.2 Content Responsibility

You are solely responsible for all content you post. You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions for all content you upload
• Your content does not violate intellectual property rights of any third party
• Your content complies with all applicable laws and these Terms
• All individuals featured in your content are 18+ and have consented to being featured

6.3 Content Removal

Scoutcast reserves the right to remove any content that:

• Violates these Terms or our Community Guidelines
• Infringes intellectual property rights
• Features minors (under 18)
• Is flagged by multiple users as inappropriate
• Poses legal, safety, or reputation risks

6.4 Copyright Infringement

Scoutcast respects intellectual property rights. If you believe your copyrighted work has been used without permission, contact us at legal@scoutcast.app with:

• Description of the copyrighted work
• URL of the infringing content
• Your contact information and proof of ownership
• A statement of good faith belief that use is not authorized

7. Content Moderation & Community Standards

7.1 Automated & Manual Review

Scoutcast employs both automated systems and human moderators to review content for compliance with these Terms and Community Guidelines.

7.2 Reporting System

Users can report content or behavior that violates these Terms. All reports are reviewed within 24-48 hours.

7.3 Appeals Process

If your content is removed or account is suspended, you may appeal the decision within 14 days by contacting support@scoutcast.app with:

• Your account email
• Reason for appeal
• Any supporting evidence

Appeals are reviewed within 7 business days. Final decisions are at Scoutcast's sole discretion.

8. Subscription Tiers & Payments

8.1 Subscription Plans

Scoutcast offers subscription tiers:

• Free: Basic access with limited features
• Freelancer (R99): Regional posting, national reach for solo creatives
• Creator (R149): National posting, global reach for content creators
• Professional (R299): International posting, premium features for agencies and businesses

8.2 Billing

• Subscriptions are billed monthly or annually as selected
• All payments are processed securely through our payment provider
• Prices are displayed in your local currency
• Prices are subject to change with 30 days notice
• You authorize Scoutcast to charge your payment method for recurring subscriptions

8.3 Cancellation & Refunds

• You may cancel your subscription at any time via account settings
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or unused time
• Refunds for technical issues handled case-by-case at our discretion
• Promo codes and discounts are non-transferable and non-refundable

9. User Interactions & Transactions

9.1 User Responsibility

All interactions, negotiations, contracts, and payments between users are solely between those users. You are responsible for:

• Verifying credentials, references, and portfolios of other users
• Negotiating rates, terms, and deliverables
• Creating written contracts (recommended for all paid work)
• Handling payments directly (Scoutcast does not process payments between users)
• Resolving disputes independently
• Meeting safety precautions (meeting in public, informing others of your location)

9.2 Disputes

Scoutcast is not responsible for disputes between users, including but not limited to:

• Non-payment or payment disputes
• Work quality or deliverable disputes
• Contract breaches
• Miscommunication or misunderstandings
• Safety incidents or personal conflicts

9.3 Safety Recommendations

• Always meet in public locations for initial meetings
• Inform friends/family of meeting locations and times
• Trust your instincts - if something feels wrong, disengage
• Never share sensitive financial information
• Use written contracts for all paid work
• Report suspicious behavior immediately

10. Limitation of Liability

10.1 Platform "AS IS"

Scoutcast is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of uninterrupted or error-free service
• Warranties regarding accuracy, reliability, or completeness of content
• Warranties that the Platform is free from viruses or harmful components

10.2 Scoutcast Is NOT Liable For:

• Interactions, agreements, or disputes between users
• Content posted by users (including inaccurate, defamatory, or harmful content)
• Loss of data, revenue, profits, or opportunities
• Job outcomes, payment issues, or work quality
• Service interruptions, errors, or technical issues
• Actions or omissions of third parties (payment processors, hosting providers)
• Damages arising from unauthorized access to your account
• Personal injury, property damage, or safety incidents related to user interactions

10.3 Limitation of Damages

In no event shall Scoutcast's total liability to you for all claims exceed the greater of:

• R1,000 (One Thousand South African Rand), OR
• The amount you paid to Scoutcast in the 12 months prior to the claim

10.4 Exclusion of Consequential Damages

Scoutcast shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or reputation, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Scoutcast (PTY) LTD, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Content you post on the Platform
• Your interactions, agreements, or disputes with other users
• Claims that content you posted infringes intellectual property rights
• Claims related to age verification or content featuring minors

12. Account Termination & Suspension

12.1 Termination by Scoutcast

Scoutcast may suspend or terminate your account IMMEDIATELY, without notice, if:

• You violate these Terms or Community Guidelines
• You provide false information (especially age verification)
• You upload content featuring minors
• You engage in illegal activity, fraud, or scams
• We receive multiple user reports about your conduct
• Your account poses legal, safety, or reputation risks
• We are required to do so by law or court order

12.2 Termination by You

You may delete your account at any time via Settings → Account → Delete Account. Upon deletion:

• Your personal data will be removed within 30 days (POPIA compliance)
• Your profile and portfolio will be immediately deactivated
• Posted content may remain visible for up to 7 days during cache clearing
• You forfeit access to any unused subscription credits
• Messages sent to other users may remain visible (but anonymized as "Deleted User")

12.3 Effect of Termination

Upon termination, all rights granted to you under these Terms immediately cease. Sections that by their nature should survive termination shall survive, including: Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

13. Dispute Resolution & Governing Law

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles.

13.2 Jurisdiction

You irrevocably consent to the exclusive jurisdiction of the courts located in Cape Town, Western Cape, South Africa for any disputes arising from these Terms or your use of Scoutcast.

13.3 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising from these Terms:

1. Good Faith Negotiation: Parties agree to first attempt to resolve the dispute through good faith negotiation (30 days).
2. Mediation: If negotiation fails, parties agree to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA).
3. Arbitration: If mediation fails, the dispute shall be resolved by binding arbitration under AFSA rules in Cape Town, South Africa. The arbitrator's decision is final and binding.

13.4 Class Action Waiver

You agree to resolve disputes with Scoutcast on an individual basis. You waive any right to participate in class action lawsuits or class-wide arbitration.

14. Compliance with South African Laws

14.1 POPIA Compliance

Scoutcast complies with the Protection of Personal Information Act (POPIA), 2013. Our Privacy Policy details how we collect, use, store, and protect your personal information in accordance with POPIA requirements.

14.2 Electronic Communications and Transactions Act

By using Scoutcast, you consent to receive electronic communications from us, including notices, agreements, and disclosures. You agree that electronic communications satisfy any legal requirement for written communications.

14.3 Consumer Protection Act

If you are a consumer as defined by the Consumer Protection Act, 2008, you retain all rights granted under that Act, and nothing in these Terms limits those rights.

15. Changes to Terms

Scoutcast reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform. We will notify users of material changes via:

• Email notification to registered email address
• In-app notification
• Banner notification on the Platform

Continued use of Scoutcast after changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and delete your account.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Scoutcast and supersede all prior agreements or understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Failure by Scoutcast to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without Scoutcast's prior written consent. Scoutcast may assign these Terms at any time without notice.

16.5 Third-Party Services

Scoutcast may integrate with or link to third-party services (payment processors, cloud storage, analytics). Your use of third-party services is subject to their terms and privacy policies. Scoutcast is not responsible for third-party services.

17. Contact Information

18. Acknowledgment & Acceptance

These Terms of Service are effective immediately upon account creation.
© 2026 Scoutcast (PTY) LTD. All rights reserved.